RETURNS & EXCHANGES

RETURN POLICY

Every RSTDY piece is made to order. Because each item is produced specifically for your order, all sales are final and we are unable to accept returns or exchanges for changes of mind, incorrect sizing, or incorrect color selection.

Please review the product description and size guide carefully before placing your order.
CAN I EXCHANGE AN ITEM FOR A DIFFERENT SIZE?

Because our products are made to order, we’re unable to offer size exchanges. We strongly recommend reviewing the size chart provided on each product page before ordering.

If you’re between sizes or unsure about the fit, reach out to us before ordering and we’ll be happy to help.
CAN I CANCEL OR CHANGE MY ORDER?

We begin processing orders shortly after they are placed. Because of this, we cannot guarantee that an order can be changed or canceled once it has entered production.

If you notice an issue with your order, contact us as soon as possible and we’ll do our best to help.
WHAT IF MY ORDER ARRIVES DAMAGED OR INCORRECT?

If your item arrives damaged, defective, misprinted, or you receive an incorrect item, we’ll make it right.

Please contact us within 7 days of delivery and include:

  • Your order number
  • A brief description of the issue
  • Clear photos showing the issue

Once we review your claim, we’ll work with you to arrange an appropriate replacement or refund.
WHAT IF I ENTER THE WRONG SHIPPING ADDRESS?

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact us as soon as possible. Once an order has entered production or shipped, we cannot guarantee that the shipping address can be changed.

RSTDY is not responsible for orders that cannot be delivered due to an incorrect or incomplete address provided at checkout.
WHAT IF MY PACKAGE IS LOST?

If your tracking information indicates that your package may have been lost in transit, please contact us with your order number so we can investigate the shipment and determine the appropriate next steps.
HOW ARE REFUNDS PROCESSED?

When a refund is approved, it will be issued to the original payment method used for your purchase. Processing times may vary depending on your bank or payment provider.